3012U Odyssey XII 1.9 GHz Dect Wireless Headset W/ USB Interface
The Odyssey XII™ U wireless headset is a call center grade Two Connect wireless headset, meaning it is designed to be used with any telephone or telephone system and any computer or laptop with a USB port at the same time giving the user complete wireless freedom for both their phone and computer. Enjoy a full 8 hrs. of talk time and with up to 300 ft. of range with this wireless call center UC headset. It features a custom designed DSP chip set for HD quality sound and up to 40 simultaneous users in close proximity.
The second of three wireless call center headsets introduced in 2019 to compete directly with Plantronics, Jabra and Sennheiser, the Chameleon Headsets® Odyssey XII™ U is a 1.9 GHz wireless call center headset with universal compatibility with any phone system on the market and any Computer or laptop simultaneously. The 3012U has been designed to give the user the highest possible security found in a wireless headset while still being extremely light weight, comfortable and with extremely clear communication. The 3012U wireless headset is a wireless convertible headset that comes with two sperate size ear loops as well as a headband for wearing the headset over the head on one ear. We welcome anyone to compare this Chameleon wireless call center headset against any equivalent wireless headset from Plantronics, Jabra or Sennheiser.
The headset itself features Chameleon Headsets® exclusive Voicetrap™ noise canceling microphone, incoming volume control, locking mute button as well as two separate-colored bezels (black & cabernet) for personal expression or easy identification.
The base unit charger features a 3-hour quick charge circuit for fast and easy recharging, a simple push toggle button to easily switch between PC softphone or voice driven app and a multi-line phone system all while using the same headset, an additional mute button for convenience, an in-use indicator for both phone and PC, as well as a blinking charging LED indicator that turns solid upon achieving a full charge to the headset.
The 3012U wireless UC headset will seamlessly work with Avaya One-X, Cisco Jabber, X-Lite Bria, 3CX, MaX UC, MS Skype for Business and Skype, Windows XP, Vista, Office Communicator and most all voice driven applications.
This wireless call center headset has full auto answer capabilities with a Chameleon automatic handset lifter (AL-10) or an accessory EHS cord (both sold separately). The auto handset lifter will work with any desk top telephone with a flat edge along the left side of the phone. The use of an Electronic Hook Switch accessory cords is only possible on certain telephones that support the EHS function. To determine if there is an EHS cord available for your telephone, please see the Compatibility section below. If your telephone is not listed in the Compatibility section, we recommend the use of the AL-10 automatic handset lifter.
- Dual-connect wireless headset connects to two devices. Push button located on the base to switch between any PC Softphone or Voice Driven App & multi line telephone system using the same wireless headset
- Universal compatibility with any telephone system and any PC, Laptop, Softphone or mobile app
- Certified for Skype for Business (MS) and compatible with all types of softphones and mobile apps including Avaya One-X, Cisco Jabber, 3-CX Max UC, MS Teams, Zoom and all others.
- HD quality sound with Digital Signal Processing (DSP chipset)
- 1.9GHz DECT bandwidth allows up to 40 simultaneous users
- Up to 300 ft. of range
- Voice Trap™ noise canceling microphone and housing that traps only the human voice rejecting all other noise rendering a full spectrum “Live” voice delivery for the user.
- 8 hr. talk time / 50 hr. stand-by / 2 – 3 hr. quick charge
- Independent speaker & microphone volume controls
- (2) Mute buttons – located on the headset & base
- (2) In-use indicators – located on the headset & base
- Two separate wearing styles. Each was individually engineered for premium balance and extended wearing comfort. Two different ear loops and 1 headband included.
- 2 colored bezels included (Cabernet & Stealth Black) for personal expression
- Auto answer for the phone system supported with accessory Lifter or EHS cord
(See EHS Compatibility Guide below for available options)
- One-year limited warranty
Manufacturer: Chameleon Headsets
Part Number: 3012U
Warranty: One Year limited
Wearing Style: Convertible – 2 different ear loops & 1 headband option included
Type: Cordless – Dual connect device – 1.9GHz DECT
Compatibility: Universal compatibility with any multi line telephone system
Certified for Skype for Business (MS) & universally compatible with all softphones and mobile apps including Avaya One-X, Cisco Jabber, 3-CX Max UC, MS Teams, Zoom and all others
Max. length: 300 ft.
Battery: 8 hr. talk time / 50 hr. stand-by / 2 – 3 hr. quick charge
Microphone: Noise Canceling microphone
Speaker: HD quality sound with Digital Signal Processing
Weight: 1.1 oz. with ear loop / 1.8 oz. with headband
Safety: Exclusive Audio Clarity Technology™ (ACT) with Acoustic Shock Protection for optimum safety and premium sound performance
What’s in the box: 1 headset, 2 ear loops, 1 headband, 1 dual-connect charging base, 1 AC/DC plug in wall adapter, 1 RJ-9 connecting cord, 1 USB cord, 2 colored bezels, & 1 manual included
The Odyssey XII™ U wireless headset is a call center grade Two Connect wireless headset, meaning it is designed to be used with any telephone or telephone system and any computer or laptop with a USB port at the same time.
Universally compatible with any PC, Mac, laptop, Softphone or VoIP telephone with a USB-A port.
Certified for Skype for Business (MS) and compatible with all types of softphones and mobile apps including Avaya One-X, Cisco Jabber, X-Lite Bria, 3-CX, Max UC, MS Teams, Zoom, Windows XP, Vista, Office Communicator and all others.
Below is a list of all telephones that support the EHS function (Electronic Hook Switch) which allows the user to be notified of an incoming call, answer and terminate a call all remotely away from the phone with a simple answer/end button on the headset. Not all phones are equipped for this function, a Chameleon Automatic Handset Lifter (AL-10) is available which will offer the same functionality if your phone is not listed below.
Different EHS ready phones use different connectors or wiring configurations for the headset. Therefore, there are several different cords available to choose from in the drop-down menu when ordering. Simply locate your phone model below and choose that cord from the drop-down menu. Some models are indicated below that require the purchase of an additional component directly from the phone manufacturer for EHS capability.
If your phone is not listed below, you will need to purchase the AL-10 automatic handset lifter from the drop-down when ordering.
Because this list is constantly being updated with new phones and you believe your phone supports this function but is not listed anywhere below, please call us toll free at 877 773 7797 for the proper cord selection.
EHS-AV-00 – Remote answer and hang-up capability for any 3012 series wireless headset on the following telephone models
Avaya Phone Models
1408, 1416, 1608, 1616, 2410, 5410, 6224D+M, 6416D+M, 9404, 9408, 9504, 9508, 9608, 9610, 9611, 9620, 9621, 9630, 9640, 9641, 9650, 9670
EHS-AV-01 – Any 3012 series wireless Chameleon Call Center Headset with the EHS-AV-01 will work with the following EHS ready telephone models
Avaya Phone Models
2420, 4610, 4610SW, 4620, 4620SW, 4621SW, 4622SW, 4625SW, 4630SW, 5410, 5420, 5610, 5620, 5621
EHS-CI-00 – Remote answer and hang-up capability for any 3012 series wireless headset on the following telephone models
Cisco Phone Models
6945, 7942G, 7945G, 7962G, 7965G, 7975G, 7821, 7841, 7861, 8811, 8841, 8845, 8851, 8861, 8865
EHS-CI-01 – Remote answer and hang-up capability for any 3012 series wireless headset on the following telephone models
Cisco Phone Models
8961, 9951, 9971
EHS-LG-00 – Remote answer and hang-up capability for any 3012 series wireless headset on the following telephone models
Ericsson-LG Phone Models (*)
LIP-9010, LIP-9020, LIP-9050
(*) Additional EHS adapter required from your Ericsson-LG reseller
EHS-GS-00 – Remote answer and hang-up capability for any 3012 series wireless headset on the following telephone models
Grandstream Phone Models (*)
GXP2124, GXP2130, GXP2140, GXP2160, GXP2200, GXV3240, GXV3275
(*) Phones require firmware 188.8.131.52 or higher for EHS to function properly
EHS-PO-00 – Remote answer and hang-up capability for any 3012 series wireless headset on the following telephone models
Polycom Phone Models
IP320, IP321, IP330, IP331, IP335, IP435, IP450, IP550, IP560, IP650, IP670, VVX300, VVX310, VVX400, VVX410, VVX500, VVX600, VVX1500
EHS-SH-00 – Remote answer and hang-up capability for any 3012 series wireless headset on the following telephone models
Shoretel Phone Models
IP565G, IP560G, IP560, IP265, IP230, IP230G
EHS-TO-00 – Remote answer and hang-up capability for any 3012 series wireless headset on the following telephone models
Toshiba Phone Models
IP5022SD, IP5122SD, IP5122SDC, IP5131SDL, IP5132SD, DP5022SD, DP5022SDM, DP5032SD, DP5122SD, DP530FSDL, DP5130SDL, DP5132SD
EHS-GEN-00 – Remote answer and hang-up capability for any 3012 series wireless headset on the following telephone models
YeaLink Phone Models (*)
T48S, T46S, T46G, T42S, T42G, T41S, T41P, T40G, T40P, T29G, T27G, T27P
(*) Additional EHS adapter required from YeaLink
SNOM Phone Models (*)
300, 320, 360, 370, 720, 760, 820, 821, 870
(*) Additional EHS adapter required from your SNOM reseller
SNOM offers two different EHS adapters based on your SNOM phone model
EHS-YE-00 – Remote answer and hang-up capability for any 3012 series wireless headset on the following telephone models
YeaLink Phone Models
Can I return my Chameleon Headset?
All web orders may be returned within 30 days. You are responsible for returning the headset at your cost and the headset must contain all the same components it arrived with, or you may incur up to a 25% restocking fee.
Do I need a RMA to return my Chameleon Headset for repair or refund?
Yes. Contact Chameleon Headsets either by email at firstname.lastname@example.org or by phone at 805 480 9162 for instructions regarding your return
What is the warranty of my Chameleon Headset?
80% or more of all Chameleon Headsets are covered by a two-year “no abuse” warranty. However, some are covered by a one-year limited warranty. To know the exact warranty for the headset you are interested in, simply look under the Key Features and Specifications tabs on each headset page.
What if my telephone has a headset jack, but the make and model of my telephone is not listed in the Compatibility tab?
As new phones are coming out every year with direct connect headset port on them, it is difficult to constantly update our compatibility guide.
If your telephone has a dedicated headset port and is not listed under the Compatibility tab, simply contact Chameleon Headsets either by email at email@example.com or by phone (toll free) at 877 773 7797 for instructions regarding the proper Rapid Release compatibility cord for your phone.
What if my telephone does not have a headset jack?
If your telephone does not have a direct connect headset port on it, you need to use what is called a universal headset amplifier. The amplifier requires two AA batteries (included) and offers the user a handset/headset switch, mute button for the microphone, a tone control button for added treble or bass as desired, and universal compatibility on any telephone or telephone system in which the keypad is on the base of the phone and NOT in the handset. Princess/trim line phones are excluded.
Simply choose Odyssey VII amplifier from the “Select a cord for telephone use” drop down menu.
What is the best Quick Disconnect connector for me?
A quick disconnect is the connector between the headset itself and the cord that will plug into a phone or other device. Chameleon Headsets also refers to this connector as a Rapid Release connector. It allows the user to disconnect from the cord without having to remove the headset from your head. It also works as a kind of hold or mute button when disconnected.
All Chameleon wired call center headsets on this web site are available with either a Plantronics / Poly quick disconnect, GN Netcom / Jabra quick disconnect or a Chameleon Headsets quick disconnect.
If you are already a Plantronics / Poly headset user, we recommend you purchase your new Chameleon Headset with their connector. If you are already a GN Netcom / Jabra headset user, we recommend you purchase your new Chameleon Headset with their connector. And if you are already a Chameleon Headset user, we recommend you purchase your new Chameleon Headset with the Chameleon connector.
If this is your first headset purchase or you are looking for a change, we 100% recommend you purchase the headset with the Chameleon Headsets quick disconnect. It is the highest rated connector in the industry and tested for over 200,000 plug – unplug cycles.
Where is Chameleon Headsets By Earshot Innovations located?
1200 Lawrence Dr. Ste. 370
Newbury Park, CA 91320
PH: 805 480 9162
How long has Chameleon Headsets been in business?
Chameleon Headsets was established in 2000 and is now 22 years old. The management team has been in the telephone headset industry for over 40 years.